Delivery
We offer standard FREE UK Shipping on all orders over £120.00. The parcel should arrive within 1-4 working days. We will aim to send your package the same working day for orders by 12pm. Please note that jewellery will not be insured unless it is sent Royal Mail Special Delivery.
We also offer DHL Express. Your parcel should arrive within 2 working days, depending on your location.
If you wish for a more speedy option, please see below:
| Option | Price | Timing | Conditions |
| Standard | £4.95 | Within 1-4 days | FREE on orders over £120 |
| Next Day | £7.95 | Next working day Royal Mail Special Delivery If the order is placed Monday to Thursday by 12pm | Royal Mail Special Delivery If the order is placed Monday to Thursday by 12pm Guaranteed UK mainland only (may take another day for more remote areas) |
| Saturday | £14.00 | Saturday Royal Mail Special Delivery If order is placed Guaranteed UK mainland only by 12pm on Friday | Royal Mail Special Delivery If order is placed Guaranteed UK mainland only by 12pm on Friday (may take another day for more remote areas) |
|
Europe |
£12.00 | Royal Mail Track and Trace. Estimated 7-10 working days. | Cost depends on weight and size of item. All duties and taxes will be paid for by the customer. |
| Australia | £16.00 |
Royal Mail Track and Trace. Estimated 7-10 working days. |
Cost depends on weight and size of item. All duties and taxes will be paid for by the customer. |
| USA | £21.00 | Royal Mail Track and Trace. Estimated 7-10 working days. | Cost depends on weight and size of item. All duties and taxes will be paid for by the customer. |
|
DHL Express Domestic |
£11.00 | Estimated next day. | Cost depends on weight and size of package. |
|
DHL Express Worldwide Australia |
£30.00 | Estimated 2-3 working days. | Cost depends on weight and size of package. All duties and taxes will be paid for by the customer. |
|
DHL Express Worldwide Europe |
£30.00 | Estimated 2 working days. | Cost depends on weight and size of package. All duties and taxes will be paid for by the customer. |
|
DHL Express Worldwide USA |
£23.00 | Estimated 2 working days. | Cost depends on weight and size of package. All duties and taxes will be paid for by the customer. |
We will deliver to your home or work.
Royal Mail - all orders are sent signed for, please state delivery address as an address where you will be present at the time of delivery (home or work). If no-one is available to receive your parcel, a card will be left providing you with the option to have the item delivered at a later date or to collect your parcel from your local collection depot.
DHL Express - gives you the choice of managing your place of delivery and date of delivery whilst tracking your parcel.
All the above is subject to the items being in stock and clearance of payment.
Please also note that any duty and taxes incurred in the country of destination are the responsibility of the customer. Please refer to new rules and charges arising from Brexit.
We will provide you with a tracking number, please check on the status of your order. Any issues, please email jo@acqualondon.co.uk.